How much does Front cost per seat in 2026?

Front's per-seat annual pricing in 2026 is $25/month for Starter, $65/month for Professional, and $105/month for Enterprise. Monthly billing is available but not published exactly; the annual discount is 'up to 24%', so monthly costs roughly 24%+ more per seat. The 2026 restructure collapsed the previous four-plan lineup (Starter, Growth, Scale, Premier at $19/$59/$99/$229) into three tiers — older third-party comparisons citing those prices are outdated (Front pricing page, August 2026).

What are the seat caps on each Front plan?

Starter is capped at 10 seats and 1 channel type. Professional is capped at 50 seats and 5 workspaces. Enterprise is unlimited. The seat caps are hard: the 11th hire forces Starter customers to Professional (a 2.6x per-seat jump), and the 51st seat forces Professional customers to Enterprise (a 65% jump). Plan the seat count before committing, because the cliff is the largest budget surprise (quantumdesk.com Front analysis, August 2026).

How much do Front AI add-ons cost?

On Starter and Professional, Front AI is sold as modular add-ons per seat: Copilot (drafting/summaries) at $20, Smart QA (automated QA review) at $20, Smart CSAT (AI-scored satisfaction) at $10, and the Smart QA + Smart CSAT bundle at $25. Enterprise bundles Copilot, Smart QA, and Smart CSAT — Autopilot stays as a paid add-on on every tier. Autopilot is usage-metered (Front lists 'from $0.05 per conversation' but third-party breakdowns cite ~$0.89 per resolution; confirm the unit before budgeting) (Front pricing page, August 2026).

Is Front AI included on Professional?

No. Professional includes omnichannel and up to 20 automation rules, but does not include any AI features by default. To get AI on Professional you must add Copilot ($20/seat/mo), Smart QA ($20/seat/mo), and Smart CSAT ($10/seat/mo). At that point the per-seat cost is $65 + $50 = $115 — more than Enterprise at $105 which bundles those three. The trap is real: price Enterprise first before adding the AI stack on Professional (getmacha.com Front pricing analysis, August 2026).

Does Front have a free plan?

No. Front does not offer a permanent free plan. It runs a 14-day trial with limited features. The published entry price is $25/seat/month on Starter, which requires an annual commitment. A 2-seat minimum on Starter was explicit in the older plan structure and is widely cited but not displayed prominently on the current page (Front pricing page, August 2026).

What is the Front Professional plan best for?

Professional at $65/seat/mo is for mid-sized teams needing omnichannel (run several channels at once), macros, advanced analytics, multiple workspaces with SSO and SCIM, and up to 50 seats. Professional is the most common starting tier for real support teams; Starter is too restrictive for anything beyond a single-channel startup, and Enterprise is overkill until you need bundled AI or governance at scale (Front pricing page, August 2026).

How much does Autopilot cost on Front?

Autopilot (the customer-facing deflection agent) is usage-metered on every Front tier. Front's pricing page lists it 'starting at $0.05 per conversation', but third-party breakdowns cite roughly $0.89 per resolution. The two units do not fully reconcile — confirm the exact unit and rate with Front before budgeting deflection. Autopilot is not bundled on Enterprise; it is a paid add-on regardless of tier (getmacha.com, August 2026).

Front App Pricing 2026: Per-Seat Cost Guide

Quick Answer

Front App per-seat annual pricing in 2026 is $25/month for Starter (10 seats max), $65/month for Professional (50 seats, omnichannel), and $105/month for Enterprise (unlimited). AI is sold as add-ons per seat ($20 Copilot, $20 Smart QA, $10 Smart CSAT) or usage-metered (Autopilot ~$0.05/conversation). Annual billing saves up to 24% (Front pricing page, August 2026).

Last verified: Sep 16, 2026.

At a glance

Starter: $25/seat/mo annual, 10 seats max, 1 channel
Professional: $65/seat/mo annual, 50 seats max, omnichannel
Enterprise: $105/seat/mo annual, unlimited seats, bundled AI
Copilot add-on: $20/seat/mo (Starter/Professional, bundled Enterprise)
Smart QA + CSAT bundle: $25/seat/mo
Autopilot: usage-metered ~$0.05/conversation or ~$0.89/resolution
Annual savings: up to 24% vs monthly

The 2026 restructure: four tiers became three

Front simplified its lineup in 2026, collapsing the four-plan structure into three. The older lineup (Starter $19, Growth $59, Scale $99, Premier $229 per seat/month) still appears across stale third-party posts, so don't budget from it. The current lineup is Starter, Professional, and Enterprise at $25, $65, and $105 per seat per month on annual billing (getmacha.com, August 2026).

The restructure changed the AI packaging. On Enterprise, Copilot, Smart QA, and Smart CSAT are now bundled in. On Starter and Professional, those three are paid add-ons per seat. Autopilot stays as a usage-metered add-on regardless of tier. The result is that Professional customers who want AI now pay $65 + $20 + $20 + $10 = $115 per seat, which exceeds Enterprise at $105. The trap is intentional: teams planning full AI adoption should price Enterprise first (dragapp.com, August 2026).

The 2-seat minimum on Starter (widely cited from the older plan structure and still common in the support community) was explicit under the old lineup and is not prominently displayed on the current page. Treat it as commonly cited and confirm at checkout — solo users should not assume a true one-seat plan.

AI add-on stack: four items deep

Front's AI is sold as a stack of modular add-ons on Starter and Professional. Each add-on bills per seat per month on top of the base plan:

Copilot (drafting, summaries, in-inbox assistance): $20/seat/mo
Smart QA (automated quality review): $20/seat/mo
Smart CSAT (AI-scored satisfaction signals): $10/seat/mo
Smart QA + Smart CSAT bundle: $25/seat/mo (saves $5)

Enterprise bundles Copilot, Smart QA, and Smart CSAT — the only AI piece that stays a paid add-on on Enterprise is Autopilot (the customer-facing deflection agent). Autopilot is usage-metered on every tier. Front's pricing page lists 'from $0.05 per conversation'; some third-party breakdowns cite ~$0.89 per resolution. The two units do not fully reconcile — confirm the exact unit and rate with Front before budgeting deflection (dragapp.com Front analysis, August 2026).

The 10-person Professional team with Copilot pays $65 + $20 = $85 per seat per month, or $10,200 per year before Autopilot meters a cent. Add Smart QA and Smart CSAT and the per-seat cost jumps to $115 per seat, $13,800 per year — at which point Enterprise at $105 is the cheaper way to buy the same AI.

The two seat cliffs

Front's two seat cliffs force tier jumps before team-size economics would otherwise dictate them. Starter caps at 10 seats and 1 channel type. The 11th hire or the second channel forces Professional, taking a 10-seat $250 monthly bill to $715. Professional caps at 50 seats, and the 51st forces Enterprise — a 65% jump per seat (dragapp.com, August 2026).

For teams planning growth, the cliff math is the most important budgeting line. A 12-person single-channel team cannot stay on Starter even if Starter has everything it needs. A 51-person omnichannel team cannot stay on Professional even at the same feature set.

The seat cliff means that the optimal plan is rarely the one with the lowest per-seat rate. A team that knows it will grow past 10 seats within the contract term is better off starting on Professional at $65 than absorbing the Starter-to-Professional jump mid-contract. The same logic applies above 50 seats — Enterprise is cheaper than the Professional cliff forced by the 51st hire.

Onboarding is mandatory above $25K

Front requires an onboarding package for contracts over $25,000. Front sells three Success Services packages: Professional Onboarding, Enterprise Onboarding, and Success Services project hours. For smaller contracts under $25K, onboarding is sold separately or self-served. The onboarding fee is typically $1,500-$5,000 for Professional Onboarding and $5,000-$15,000+ for Enterprise Onboarding depending on scope (Front pricing page, August 2026).

Annual contracts lock in the seat count. Adding seats mid-year is allowed at the same per-seat rate; reducing seats requires renewal. Monthly billing is available but runs roughly 24%+ more per seat — Front advertises 'save up to 24%' for annual payment. Confirm the exact monthly figure at checkout, since Front does not publish it cleanly.

For 12-month commitments the seat count is the lever you control. For multi-year commitments, Front has historically offered 10-15% escalator caps on Enterprise deals — push for that during procurement.

Real team budgets: 10-, 20-, 50-seat examples

Front budgets scale non-linearly because of the seat cliffs and AI add-ons. A 10-seat Starter team pays $250/month or $3,000/year on annual billing. A 10-seat Professional team pays $650/month or $7,800/year. A 10-seat Professional team with Copilot added pays $850/month or $10,200/year. A 10-seat Enterprise team with bundled AI pays $1,050/month or $12,600/year (quantumdesk.com, August 2026).

A 20-seat Professional team with Copilot and the QA+CSAT bundle pays 20 x ($65 + $20 + $25) = $2,200 per month, or $26,400 per year. The same 20-seat team on Enterprise with bundled AI pays 20 x $105 = $2,100 per month, or $25,200 per year — Enterprise is cheaper.

A 50-seat Professional team with full AI stack pays 50 x $115 = $5,750 per month or $69,000 per year. The same team on Enterprise pays 50 x $105 = $5,250 per month or $63,000 per year. Add Autopilot metering and the gap closes depending on resolution volume.

How to choose the right Front plan in 2026

The decision is seat count first, then AI strategy.

Starter for under-10-seat single-channel teams. Email-only support, no AI beyond basic Compose/Translate/Summarize. The 10-seat cap and 1-channel cap are the most important constraints.
Professional for omnichannel growth teams up to 50 seats. WhatsApp, social messaging, SMS — all on Professional. AI is add-on; budget Copilot at $20/seat and plan Smart QA at the same.
Enterprise for 50+ seats or full AI adoption. Bundled Copilot/Smart QA/Smart CSAT, unlimited seats, governance features. Autopilot still metered.

What enterprise buyers should do next

Three actions for organizations evaluating Front in 2026.

Model the seat cliff. If you expect to grow past 10 or 50 seats within the contract term, price the higher tier from day one. The cliff is the largest mid-contract surprise.
Confirm Autopilot's unit and rate. Front lists 'from $0.05 per conversation' but third-party breakdowns cite ~$0.89 per resolution. Confirm the exact unit before budgeting deflection.
Bundle Professional AI versus Enterprise. Professional plus all three AI add-ons is $115/seat — more than Enterprise at $105. Price Enterprise first; it usually wins for AI-adopting teams.

What to watch next

Three near-term datapoints. First, Autopilot's rate reconciliation — Front has not published a single canonical unit; expect clearer pricing in Q4 2026. Second, the seat minimum on Starter — currently 2 widely cited; if Front moves to a 1-seat minimum or drops Starter entirely, the entry-tier math shifts. Third, the bundled AI on Professional — if Front rolls Copilot/Smart QA/Smart CSAT into Professional, the Professional-vs-Enterprise cliff gap widens.

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Written by

Fazlur RahmanAI, Entrepreneurship, EdTech

Fazlur Rahman is the founder of Tutorsbot, building AI-powered tools for learning and career growth. He writes about applying AI in real products and the practi… Read more

Fazlur Rahman is the founder of Tutorsbot, building AI-powered tools for learning and career growth. He writes about applying AI in real products and the practical side of building an ed-tech startup.