Fazlur Rahman
Ivanti Neurons ITSM pricing 2026: Core named licenses $95/agent/mo list, $68-$80 negotiated; Advanced $130/$78-$95. Concurrent licenses higher at $145/$185. Reseller estimates $25-$59/user/year for end-user access. Total TCO 40-60% lower than ServiceNow at mid-market scale. Implementation $5K-$50K+. Ivanti does not publish pricing.
Last verified: Sep 16, 2026.
At a glance
- Core (named): $95/agent/mo list, $68-$80 effective (25-100), $55-$70 (100+)
- Core (concurrent): $145/agent/mo list, $85-$105 effective
- Advanced (named): $130/agent/mo list, $78-$95 effective (100+ agents)
- Advanced (concurrent): $185/agent/mo list
- End-user self-service: bundled or $1-$3/user/mo nominal
- Implementation: $5K (basic) to $50K+ (enterprise rollout)
Why Ivanti is the mid-market ServiceNow alternative
Ivanti Neurons for ITSM is the credible mid-market alternative to ServiceNow, with total cost 40-60% lower for deployments that do not need ServiceNow's scale.
The pricing architecture is simpler than ServiceNow's — Ivanti bundles core ITSM capabilities (incident, problem, change, release, knowledge, service request, SLA, service catalog, reporting) into one Core tier, then layers Advanced workflow automation and AI on top. ServiceNow splits these across Foundation/Advanced/Prime tiers plus separate licensing for CSM, HRSD, ITOM. For mid-market IT organizations (50-500 agents) that need ITIL practice without ServiceNow's breadth, Ivanti delivers most of the same value at roughly half the cost (vendorbenchmark.com).
Ivanti's deeper differentiator is the Neurons platform integration. Unified Endpoint Management, Patch Management, and ITAM are native modules that share the same licensing framework. For organizations that need to consolidate endpoint management and ITSM into one platform, Ivanti Neurons is the strongest option outside of ServiceNow. For pure ITSM without endpoint integration, Freshservice or JSM are simpler alternatives.
Enterprise benchmark rates after negotiation
Ivanti discounts typically run 28-42% off list at 50+ agent scale.
| Tier & Deal Context | List Rate | Enterprise Benchmark Rate | Typical Discount |
|---|---|---|---|
| Core (25-100 agents, named) | $95/agent/mo | $68-$80/agent/mo | 16-28% |
| Core (100+ agents, named) | $95/agent/mo | $55-$70/agent/mo | 26-42% |
| Core (concurrent, enterprise) | $145/agent/mo | $85-$105/agent/mo | 28-41% |
| Advanced (100+ agents, named) | $130/agent/mo | $78-$95/agent/mo | 27-40% |
| Platform Bundle (ITSM + Neurons stack) | Per quote | 30-45% off list | Up to 45% |
Source: vendorbenchmark.com, 2025-2026 enterprise deal data. Platform Bundle discounts apply when ITSM is licensed alongside UEM, Patch Management, or ITAM modules.
Neurons platform licensing by module
Ivanti Neurons is the platform behind multiple products, each quoted separately.
| Module | Licensing Model | Approximate Range |
|---|---|---|
| IT Service Management | Per user/year | Quote required (Core $95/agent/mo list) |
| Unified Endpoint Management | Per user/year | ~$59 |
| Patch Management | Per endpoint/year | ~$25 |
| Mobile Device Management | Per user/year | ~$59 |
| Facilities Management | Per user/year | ~$46-$48 |
Source: xurrent.com Ivanti pricing guide, February 2026. Mixed licensing model: ITSM (Service Desk) is typically licensed per user, while UEM and Patch Management are often licensed per device or endpoint. This can significantly impact budget for organizations with high device-to-user ratios (xurrent.com). Confirm the exact licensing model for each module in your quote before signing.
Hidden cost: implementation and renewal caps
The headline license rate is only part of the Ivanti TCO. Implementation and renewal escalators are the bigger drivers.
Implementation runs from $5,000 for a basic Ivanti Service Manager setup to more than $50,000 for an enterprise rollout. Custom integrations, specialized configurations, and migration from legacy ITSM platforms (Cherwell, Remedy, ServiceNow) add significantly. Specialist rates typically run $150-$300 per hour (motadata.com, September 2026).
Renewal caps are the second hidden cost. Ivanti does not publish standard renewal escalators, but multi-year contracts typically carry 5-8% annual uplifts. Ask for a renewal uplift cap of 3-5% with benchmark-rate review rights at year 2 and year 3 (pricingnow.com, March 2026).
What enterprise buyers should do next
Three actions for organizations evaluating Ivanti Neurons in 2026.
- Negotiate the Platform Bundle. If you are licensing ITSM alongside UEM, Patch Management, or ITAM, ask for the Platform Bundle discount (30-45% off list). Standalone ITSM deals achieve lower discounts than bundled Neurons deals — Ivanti uses the bundle to win footprint.
- Choose named vs concurrent based on operational pattern. Named licenses ($95 Core list) are right for stable agent headcount. Concurrent licenses ($145 Core list) are right for 24x7 operations with shift handoffs or large agent pools where not all agents log in simultaneously. Concurrent typically negotiates deeper discounts (28-41% off list).
- Cap renewal uplifts and ask for benchmark review rights. Ivanti's quoted pricing can drift 10-15% per year at renewals without a written cap. Push for a 3-5% renewal escalator cap with benchmark comparison against named Ivanti competitors (Freshservice Pro at $62-$72 effective, ServiceNow Advanced at $85-$118 effective) at year 2 and year 3.
What to watch next
Three near-term datapoints. First, the Q4 FY26 Ivanti earnings call (late November 2026) for any pricing tier refresh on the Neurons platform. Second, the FY27 price list refresh in March-April 2027 — Ivanti has historically used Q1 calendar to push Advanced-tier upgrades at renewals. Third, the Ivanti Neurons platform consolidation — if ITSM and UEM modules are unbundled at the next renewal, expect a 10-15% effective price increase for buyers currently on Platform Bundle pricing.
