Skip to main content
Tutorsbot

Dynamics 365 Cs Training in Pune

Dynamics 365 Customer Service Functional Consultant training at Tutorsbot covers enterprise service management and omnichannel support — mb-230 certification prep. Covers 8 Comprehensive Modules, 40 Hours of Training, Industry-Relevant Curriculum. 40+ hours of hands-on training.

★4.8(4 reviews)Starting ₹25,000→ view options
Enrol Now
Dynamics 365 Cs Training in Pune

40+

Hours

8

Modules

21

Topics

Intermediate

Level

New

Batches weekly

About Dynamics 365 Cs Training in Pune

Looking for Dynamics 365 Customer Service Functional Consultant training in Pune? Tutorsbot offers classroom-based and hybrid Dynamics 365 Customer Service Functional Consultant courses in Pune, Maharashtra. Enterprise Service Management and Omnichannel Support — MB-230 Certification Prep.

What This Training Covers

The Dynamics 365 Cs Training in Pune programme at Tutorsbot spans 40+ hours across 8 structured modules. Every module is built around hands-on projects and real-world scenarios — not slide-heavy theory. Your instructor walks you through each concept with live demonstrations, code reviews, and practical exercises so you can apply what you learn from day one. The curriculum is aligned with current Enterprise Software industry expectations and hiring patterns.

Enrollment & Training Quality

Dynamics 365 Cs Training in Pune is available in 2 flexible learning modes — choose online live classes, classroom, hybrid, self-paced, or one-on-one depending on your schedule. Every batch is limited in size to ensure each learner receives personal attention, code-level feedback, and doubt resolution. Career support and certification are included with every enrolment. Tutorsbot instructors are working professionals who teach from delivery experience, and the training standard stays consistent across all modes and batches.

Course Curriculum

8 modules · 21 topics · 40 hrs

01

D365 Customer Service Platform Overview

11 topics

  • Dynamics 365 Customer Service — Platform overview and capabilities
  • Customer Service workspace — Multisession agent experience
  • Dataverse — Tables, columns, relationships, and service data model
  • Case management lifecycle — Creation, assignment, and resolution
  • Queues — Basic queues, advanced queues, and routing configuration
  • Business process flows — Guided case resolution stages and branching
  • Service Level Agreements — KPIs, actions, and pause/resume conditions
  • Entitlements — Support terms, channels, and allocation tracking
  • Knowledge management — Articles, templates, and search configuration
  • Power Platform integration — Model-driven apps and Dataverse extensibility
  • Hands-on: Navigate Customer Service workspace and create cases with SLAs
02

Case Management and Service Configuration

10 topics

  • Case creation — Manual, automatic from email, and portal-based cases
  • Case assignment rules — Round-robin, capacity, and skill-based routing
  • Case categorization — Subjects, case types, and priority configuration
  • Parent-child cases and case merging for efficient management
  • Unified routing — Classification, assignment, and overflow management
  • Business process flows — Customizing case resolution stages
  • Activity management — Tasks, phone calls, emails, and appointments
  • Similar case suggestions using AI for faster resolution
  • Automatic record creation rules from email and social channels
  • Hands-on: Configure case routing, assignment rules, and resolution process
03

Knowledge Management and Self-Service

0 topics

5 more modules available

Enter your details to unlock the complete syllabus

See Full Syllabus

Enter your details to view all modules

We respect your privacy. No spam, ever.

Salary & Career Outcomes

What Dynamics 365 Cs Training in Pune graduates earn across roles and cities

45%

Average salary hike after course completion

42 days

Median time to job offer after graduation

Target Roles & Salary Ranges

Functional Consultant

0-2 years

₹5L - ₹10L

AccentureDeloitteTCS

Senior Consultant

2-5 years

₹10L - ₹22L

SAPSalesforceOracle

Solutions Architect

5+ years

₹22L - ₹45L

SAPServiceNowDeloitte

Salary by City & Experience

CityFresherMid-LevelSenior
Bangalore₹6L₹16L₹35L
Hyderabad₹5.5L₹14L₹30L
Mumbai₹6L₹15L₹32L
Pune₹5L₹13L₹28L

Career Progression

Fresher

Functional Consultant

After completing the course with projects

Functional Consultant

Senior Consultant

2-3 years of hands-on experience

Senior Consultant

Solutions Architect

5+ years with leadership responsibilities

Enrol in This Course

Same curriculum & certification across all formats. Updated Apr 2026.

✓ 7-day refund guarantee✓ Same certificate for all formats✓ Lifetime access to recordings

Classroom

Save ₹3,750

Face-to-face classroom training with hands-on guidance.

₹21,250₹25,000

EMI from ₹3,542/mo

or

What Our Learners Say

Real feedback from Dynamics 365 Cs Training in Pune graduates

K

Keerthana Ravi

Engineering Graduate, Bangalore

Honestly, I was sceptical about training institutes. But Dynamics 365 Cs Training at Tutorsbot was different. The curriculum was practical, not textbook-heavy. The mock interviews and resume sessions were a game-changer. Currently working as a enterprise software developer and loving it.

L

Lakshmi Priya

QA Engineer, 3 yrs exp, Mumbai

As a working professional, I needed something structured and time-efficient. Tutorsbot's Dynamics 365 Cs Training programme delivered exactly that. The instructors have real industry experience — not just theoretical knowledge. My manager noticed the difference in my first sprint after the training.

A

Anitha Jayaraj

Engineering Manager, TCS

Tutorsbot's Dynamics 365 Cs Training corporate programme was exactly what our team needed. The trainer adapted the pace based on our team's existing skills. The hands-on labs were directly applicable to our codebase. Our CTO was impressed with the outcome report.

I

Ishaq Hussain

Non-IT to Tech Transition, Hyderabad

I was a bank officer for 6 years before enrolling in Dynamics 365 Cs Training at Tutorsbot. The transition was tough, but the structured learning path and mentor support made it manageable. Placed at a fintech company where my domain knowledge + new tech skills are valued.

Tools & Technologies

Hands-on with the production stack used in Dynamics 365 Cs Training in Pune

ERP

DDynamics 365

Automation

PPower Automate

About Dynamics 365 Customer Service Training at TutorsBot

Dynamics 365 Customer Service is Microsoft's enterprise CRM module for case management, service routing, omnichannel support, and AI-assisted customer interactions. It's available as TutorsBot's flagship Dynamics 365 Cs Training In Pune programme, with live online and classroom batches running weekly. The 40-hour course covers case configuration, knowledge management, omnichannel deployment, AI automation, and service-level analytics. CRM projects fail far more from poor configuration than bad code — this course teaches you to configure D365 CS correctly.

Why Dynamics 365 Customer Service? The Numbers Don't Lie

D365 Customer Service consultants are among the most consistently in-demand CRM professionals in India. Functional consultant salaries range from 11 to 20 LPA, with senior architects and team leads earning 25 to 35 LPA. The platform's integration with Copilot for Service and AI-driven routing is making it the preferred choice for enterprises reducing support costs. Consultants who understand both the functional and AI-automation sides stand out significantly.

Trained by Working CRM Implementation Consultants

Our D365 Customer Service trainer has 9 years of CRM consulting experience across Salesforce and Dynamics 365, with the last 5 years focused entirely on D365 CS implementations. They've configured omnichannel for enterprise BPO clients in Chennai and Hyderabad, built complex routing rules, and deployed Copilot for Service features in production. Batches stay at 18 students, with hands-on configuration in a dedicated D365 sandbox for every topic.

Certification That Gets You Hired

TutorsBot's D365 Customer Service course is aligned to the MB-230 exam — Microsoft Dynamics 365 Customer Service Functional Consultant Associate. Clearing MB-230 is the industry-standard certification for this module and is required for many Microsoft partner implementations. Employers searching for Dynamics 365 Cs Certification Training holders find TutorsBot graduates consistently among the best-prepared candidates. TutorsBot provides 2 full MB-230 mock exams, scenario labs, and exam-domain coverage maps.

Dynamics 365 Customer Service Jobs: Market Demand in 2025

Customer service automation is a top enterprise investment priority. D365 Customer Service consultant roles appear across consulting firms, telecom, BFSI, and IT services companies. Naukri and LinkedIn listings for D365 Customer Service Consultant grew over 35% since 2023. Roles concentrate in Bangalore, Hyderabad, and Chennai. Entry salaries start at 10 LPA with 2 years of CRM experience and rise quickly with certification.

Who Should Join This Course

You should have experience working in CRM environments — as a Salesforce admin, business analyst, or D365 support staff. Understanding of customer service business processes — ticket management, escalation rules, SLA policies — is expected. No development skills required. If you're a D365 Sales or Marketing consultant expanding your practice, the concepts will feel familiar and the D365 CS-specific configuration is a natural extension.

What You'll Actually Be Able to Do

After 40 hours, you'll configure case management and service queues, build routing rules for intelligent workload assignment, deploy knowledge base articles and self-service portals, set up omnichannel channels including chat and email, configure AI automation with Copilot for Service, and build SLA rules and escalation paths. Full configuration ownership of a D365 Customer Service environment — that's the outcome.

Tools You'll Work With Every Day

You'll work in D365 Customer Service Hub, Power Platform admin centre, omnichannel admin centre, Power Virtual Agents, Copilot for Service, Power Automate, Azure Communication Services, Unified Routing configuration, and the Customer Service Workspace. Labs run in a dedicated D365 trial environment with full configuration access — not a read-only demo.

Roles You Can Apply For After Training

D365 Customer Service training positions you for Functional Consultant (D365 CS), CRM Analyst, Microsoft Dynamics Consultant, and Customer Experience Platform Engineer roles. Roles matching Dynamics 365 Cs Training In Pune With Placement are actively listed on Naukri, LinkedIn, and Glassdoor with consistent demand across major Indian cities. Consulting firms and enterprise IT teams in Bangalore, Hyderabad, and Chennai are the primary hirers for this specialisation.

Real Students, Real Outcomes

A CRM analyst from Chennai with a Salesforce background cleared MB-230 on his first attempt and transitioned to a D365-focused consulting role within 5 weeks, with a 30% salary jump. A BPO operations lead from Hyderabad who joined without any technical CRM configuration experience became a certified D365 CS consultant within 10 weeks and started consulting independently. Our 88% first-attempt pass rate on MB-230 is the benchmark we maintain.

What You Get After Completion

Every graduate receives a verified certificate, a portfolio of real projects, and dedicated career support.

Industry-Recognised Certificate

Earn a verified Tutorsbot certificate for Dynamics 365 Customer Service Functional Consultant, validated through project submissions and assessments.

LinkedIn-importable·Permanent shareable URL·PDF download included

Portfolio of Real Projects

Build production-grade projects reviewed by your instructor. Walk through them in any technical interview.

Instructor code-reviewed·GitHub-hosted portfolio·Interview-ready demos

Placement & Career Support

Dedicated career coaching: resume reviews, mock interviews, LinkedIn optimisation, and introductions to hiring partners.

1-on-1 career coaching·Mock interview rounds·Employer connect programme

Hands-On Lab Experience

Practical assignments and lab exercises that simulate real-world scenarios, ensuring you can apply skills from day one.

Cloud lab environments·Scenario-based exercises·Peer collaboration

Meet Your Instructor

Every Dynamics 365 Cs Training in Pune batch is led by a practitioner who teaches from production experience, not textbooks.

N

Nithya Krishnan

Verified

Microsoft Power Platform & M365 Specialist

10+ yrs experience·Worked at Infosys, Wipro, Mphasis

Nithya is a Microsoft Certified Power Platform Solution Architect with 10 years of experience implementing SharePoint, Power Apps, and Power Automate solutions for large enterprises. She has delivered 25+ Power Platform projects across government and BFSI clients.

How We Teach

  • Concepts start with a real problem so theory lands in context
  • Projects reviewed the way a senior colleague reviews pull requests
  • Every topic includes the kind of questions you'll face in interviews
Hire Trained Talent

Hire Dynamics 365 Customer Service Functional Consultant Trained Professionals

Our Dynamics 365 Customer Service Functional Consultant graduates come with verified project experience, industry-standard skills, and are ready to contribute from day one.

Why hire from us

Project-Verified Skills

Assessment-Backed Hiring

Placement-Ready Talent

Project-based portfolios available

Frequently Asked Questions

Everything you need to know about Dynamics 365 Cs Training in Pune, answered by our training experts

1What is the fee / cost for Dynamics 365 Customer Service Functional Consultant training?
D365 Customer Service Functional Consultant training at TutorsBot is priced between ₹30,000 and ₹45,000. The 40-hour course covers case management, service configuration, knowledge bases, and omnichannel for customer service. Fee includes live sessions, a D365 Customer Service sandbox environment, and a certificate. Microsoft's MB-230 exam voucher is separate. Online and classroom batches run regularly from Hyderabad and Bangalore centres, with group rates available for teams from the same Microsoft partner firm.
2What salary can I expect after Dynamics 365 Customer Service Functional Consultant certification?
D365 Customer Service Functional Consultants earn 9–18 LPA in India. Entry-level functional consultant roles at Microsoft partner firms start at 6–8 LPA. With 3–4 years of D365 Customer Service implementations and MB-230 certification, 14–20 LPA is achievable. Consultants who combine D365 CS with Omnichannel for Customer Service and Power Virtual Agents often command higher rates because that combination covers AI-assisted service, which many enterprises are actively implementing.
3What topics are covered in the Dynamics 365 Customer Service Functional Consultant syllabus?
The course covers the D365 Customer Service platform — entities, forms, views, and the service module architecture. Case management covers case creation, routing rules, queues, assignment, and SLA configuration. Service configuration includes entitlements, service level agreements, business hours, and holiday schedules. Knowledge management covers article creation, versioning, and self-service portal integration. The omnichannel module covers unified routing, chat, SMS, and voice channel configuration for enterprise contact centre scenarios.
4How long does the Dynamics 365 Customer Service Functional Consultant training take to complete?
The course is 40 hours. Weekend batches complete in 6–7 weeks. Case management and omnichannel routing are the most configuration-intensive sections — plan 2 extra hours weekly for sandbox exercises in those modules. TutorsBot provides MB-230 exam preparation materials and 1–2 practice tests for students pursuing the Microsoft certification. Sessions are recorded throughout, which is helpful for complex SLA and routing configurations you'll want to revisit.
5Is Dynamics 365 Customer Service Functional Consultant a good choice for freshers with no experience?
Achievable for freshers with customer service or CRM-adjacent backgrounds. Understanding what ticket management, escalation workflows, and service level agreements mean in a business context is genuinely helpful from day one. Freshers from customer support, IT service management, or business administration backgrounds pick it up well. Completely technical freshers without any service operations exposure will find the functional configuration decisions less intuitive but can still complete the course with consistent effort.
6What are the prerequisites for Dynamics 365 Customer Service Functional Consultant training?
No technical coding skills required. An understanding of customer service business processes — case management, SLAs, escalation, and knowledge bases — is the most useful background. Familiarity with any CRM system — Salesforce, Zendesk, or even basic D365 navigation — helps with context. Learners who've worked in IT service management or customer support operations find the functional configuration modules immediately relatable. Basic D365 interface navigation is covered in the first session.
7What job roles are available after completing Dynamics 365 Customer Service Functional Consultant?
This course targets Functional Consultant (D365 Customer Service), CRM Consultant, Microsoft Dynamics CS Consultant, and Solution Architect (Customer Service) roles. Microsoft partner firms in India with CRM and Customer Engagement practices in Hyderabad, Chennai, and Pune are the main employers. Large enterprises in BFSI, telecom, and retail that run their contact centre operations on D365 CS also hire in-house functional consultants for ongoing configuration and system management.
8Is Dynamics 365 Customer Service Functional Consultant certification worth it in 2025?
Yes — D365 Customer Service is one of the most widely deployed Microsoft CRM modules in India's enterprise market. Companies that adopt Microsoft 365 tend to extend into D365 CS for service operations, creating consistent demand for certified consultants. MB-230 is a genuine differentiator at Microsoft partner firms since it's a specific, verifiable credential against a commonly implemented product. If customer service technology consulting is your target, this is a direct path.
9What is the scope and future demand for Dynamics 365 Customer Service Functional Consultant professionals?
Strong and growing. Microsoft's investment in AI co-pilot features for D365 Customer Service — automated case summarisation, suggested responses, real-time analytics — means the platform is evolving rapidly and implementations require increasingly sophisticated configuration. India's BFSI, telecom, and retail sectors all run large customer service operations and are active D365 CS customers. Partner firms consistently report open positions for CS functional consultants that take months to fill due to limited certified talent.
10Can working professionals complete Dynamics 365 Customer Service Functional Consultant training alongside their job?
The 40-hour course across 6–7 weekends is manageable for working professionals. Sandbox access runs throughout the course period so you can practise configuration mid-week at your own pace. Many learners are existing D365 consultants on Sales or Power Platform projects who want to expand into the Customer Service module to access a larger pool of project opportunities. The course structure accommodates full-time employment schedules without requiring unpaid leave.

Still have questions?

← View all Dynamics 365 Cs Training delivery options

IT Training in Pune

Python Full Stack Training in Pune

2 learning modesView details

Python Training in Pune

2 learning modesView details

Java Full Stack Training in Pune

2 learning modesView details

Machine Learning Training in Pune

2 learning modesView details

Docker Kubernetes Training in Pune

2 learning modesView details

Azure Cloud Training in Pune

2 learning modesView details

Enterprise Software

More Courses Like This

View all

Salesforce Developer Training

40h
4 learning modesView details

Salesforce Admin Training

45h
4 learning modesView details

Salesforce Training

50h
4 learning modesView details

SAP Fico S4hana Training

60h
4 learning modesView details

SAP Training

60h
4 learning modesView details

Servicenow Admin Training

56h
4 learning modesView details