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Microsoft Dynamics 365

Navigate core Dynamics 365 applications across Sales, Customer Service, Marketing, and Business Central

In this course, you will: Navigate the Dynamics 365 platform, Power Platform integration, and Dataverse; Use Dynamics 365 Sales for lead management, opportunity pipeline, and forecasting; Manage customer service cases and SLAs with Dynamics 365 Customer Service.

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Microsoft Dynamics 365

24+

Hours

5

Modules

20

Topics

4.7

Rating

Beginner-Friendly

Level

New

Batches weekly

About Microsoft Dynamics 365

Navigate core Dynamics 365 applications across Sales, Customer Service, Marketing, and Business Central

In this course, you will: Navigate the Dynamics 365 platform, Power Platform integration, and Dataverse; Use Dynamics 365 Sales for lead management, opportunity pipeline, and forecasting; Manage customer service cases and SLAs with Dynamics 365 Customer Service.

What This Training Covers

The Microsoft Dynamics 365 programme at Tutorsbot spans 24+ hours across 5 structured modules. Every module is built around hands-on projects and real-world scenarios — not slide-heavy theory. Your instructor walks you through each concept with live demonstrations, code reviews, and practical exercises so you can apply what you learn from day one. The curriculum is aligned with current ERP & CRM industry expectations and hiring patterns.

Enrollment & Training Quality

Microsoft Dynamics 365 is available in 2 flexible learning modes — choose online live classes, classroom, hybrid, self-paced, or one-on-one depending on your schedule. Every batch is limited in size to ensure each learner receives personal attention, code-level feedback, and doubt resolution. Career support and certification are included with every enrolment. Tutorsbot instructors are working professionals who teach from delivery experience, and the training standard stays consistent across all modes and batches.

Course Curriculum

5 modules · 20 topics · 24 hrs

01

Dynamics 365 Platform and Power Platform

10 topics

  • Dynamics 365 product family overview: CRM, ERP, and AI applications
  • Microsoft Dataverse as the unified data platform for D365
  • Power Platform components: Power Apps, Power Automate, Power BI
  • Dynamics 365 licensing: enterprise, team member, and app-specific
  • Environment management: production, sandbox, and developer environments
  • Solution layers: default, managed, and unmanaged solutions
  • Security roles, field-level security, and business units in D365
  • Azure Active Directory and Entra ID integration for user management
  • Dynamics 365 mobile app for field sales and service teams
  • Microsoft Copilot for Sales, Service, and Business Central
02

Dynamics 365 Sales

10 topics

  • Lead management: capturing, qualifying, and converting leads
  • Opportunity pipeline: stages, probability, and revenue tracking
  • Accounts and contacts: relationship hierarchy and org mapping
  • Activities: emails, calls, tasks, and appointments in D365 Sales
  • Dynamics 365 Sales forecasting and quota management
  • Product catalogue and price lists for quote and order creation
  • Quotes, orders, and invoices in Dynamics 365 Sales
  • LinkedIn Sales Navigator integration for social selling
  • Sales Accelerator and sequence-driven selling in D365
  • Sales dashboards and reports for pipeline analysis
03

Dynamics 365 Customer Service

Topics included

2 more modules available

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Enrol in This Course

All prices inclusive of 18% GST. Same curriculum & certification across all formats. Updated Aug 2026.

✓ 7-day refund guarantee✓ Same certificate for all formats✓ Lifetime access to recordings

Online Live

Live instructor-led sessions from anywhere, with recordings for catch-up.

₹14,999incl. GST

GST ₹2,288 included

EMI from ₹2,500/mo

or

What You Get After Completion

Every graduate receives a verified certificate, a portfolio of real projects, and dedicated career support.

Verified Certificate

Digitally signed with a permanent shareable link — not just for attendance.

LinkedIn-importable·Permanent URL·PDF download

Project Portfolio

Real, deployable projects reviewed by your instructor — ready for interviews.

Instructor-reviewed·GitHub-hosted·Interview-ready

Career Support

Résumé review, mock interviews, LinkedIn guidance, and employer introductions.

1-on-1 coaching·Mock interviews·Employer connect

Meet Your Instructor

Every Microsoft Dynamics 365 batch is led by a practitioner who teaches from production experience, not textbooks.

Industry Expert

Tutorsbot Assigned

Senior Technology Professional

10+ yrs experience

Senior professionals with substantial hands-on delivery experience at top companies, bringing real-world projects, industry insights, and best practices.

How We Teach

  • Concepts start with a real problem so theory lands in context
  • Projects reviewed the way a senior colleague reviews pull requests
  • Every topic includes the kind of questions you'll face in interviews
Hire Trained Talent

Hire Microsoft Dynamics 365 Talent from Tutorsbot

Companies hiring Microsoft Dynamics 365 talent from Tutorsbot receive pre-assessed profiles backed by project work, instructor review, and interview-ready candidates who can explain what they built and why.

Why hire from us

Project repositories with documented technical decisions

Assessment outcomes backed by instructor context

Candidate readiness shaped by interview-style practice

Project-based portfolios available

Frequently Asked Questions

Everything you need to know about Microsoft Dynamics 365, answered by our training experts

1Who should take Microsoft Dynamics 365?
This programme is ideal for Business users and consultants working across multiple Dynamics 365 apps, IT professionals administering Dynamics 365 environments and integrations, Sales, marketing, and service professionals new to the Dynamics 365 ecosystem. Whether you are a fresh graduate looking for your first role, a working professional aiming for a promotion, or a career switcher exploring a new domain, this course meets you where you are with personalised learning paths.
2Does Microsoft Dynamics 365 include a certificate?
Absolutely. Upon successful completion of Microsoft Dynamics 365, you will receive an industry-recognised certificate from Tutorsbot that you can share on LinkedIn, attach to your résumé, and present at job interviews. Our certificates are built to support hiring conversations across India and international teams.
3Is placement support included with Microsoft Dynamics 365?
Yes. Every Microsoft Dynamics 365 enrolment includes our comprehensive placement support programme. This covers one-on-one résumé building, LinkedIn profile optimisation, mock interview sessions with industry experts, soft-skills workshops, and direct job referrals through our hiring network.
4How long does Microsoft Dynamics 365 take to complete?
The full course spans 24+ hours of instructor-led training, typically delivered over 4–8 weeks depending on the batch schedule you choose. Self-paced learners can progress faster, while weekend batches allow working professionals to learn without disrupting their current role.
5What is the mode of delivery for Microsoft Dynamics 365?
Microsoft Dynamics 365 is available in multiple modes: Online Live (real-time classes with an instructor), Classroom (in-person at our training centres), Hybrid (mix of online and classroom), and Self-Paced (pre-recorded with mentor support). Every mode includes the same curriculum, certificate, and placement support. Choose what fits your schedule best.
6Can I get a free demo class for Microsoft Dynamics 365?
Yes, Tutorsbot offers a complimentary demo session for every course. During the demo, you will meet your instructor, experience the teaching methodology, and get a detailed walkthrough of the course curriculum. This is a zero-obligation session. Join, evaluate, and then decide if the programme is right for you.
7What kind of projects will I work on in Microsoft Dynamics 365?
Throughout Microsoft Dynamics 365, you will work on 5+ real-world projects and case studies drawn from actual business scenarios. These projects are designed to build your portfolio and give you hands-on experience that you can showcase during job interviews. Our instructors review every project submission and provide personalised feedback.
8What if I miss a class?
We understand that life happens. If you miss a session, you can access the recorded video of the class within 24 hours. You can also join the next available batch for that specific module at no extra cost. Our support team will help you stay on track regardless of any interruptions.
9Is Microsoft Dynamics 365 worth it for experienced professionals?
Absolutely. Many of our learners are already working professionals who enrol to upskill, transition into specialised roles, or earn a recognised credential. The Microsoft Dynamics 365 curriculum includes advanced modules and real-world case studies that challenge experienced learners while filling practical gaps.
10What is the refund policy for Microsoft Dynamics 365?
Tutorsbot offers a 7-day money-back guarantee on all courses. If you are not satisfied with the quality of training within the first 7 days, you can request a full refund, no questions asked. We are confident you will love the experience, but we want you to enrol risk-free.
11Do you offer corporate or group training?
Yes. Tutorsbot works with enterprises on custom corporate training programmes. For Microsoft Dynamics 365, we offer dedicated batches, customised curriculum, flexible scheduling, team progress dashboards, and volume-based commercial options. Contact our corporate team for a tailored proposal.
12How are the instructors selected at Tutorsbot?
Every Tutorsbot instructor goes through a rigorous selection process. We require substantial hands-on industry experience, proven teaching ability, and strong communication skills. Our instructors bring real-world engineering and delivery insights directly into the classroom.
13Will I get lifetime access to Microsoft Dynamics 365 materials?
Yes. Once you enrol in Microsoft Dynamics 365, you get lifetime access to all course materials, including recorded sessions, slides, code notebooks, assignments, and project files. As the curriculum gets updated, you automatically receive access to the latest content at no additional cost.
14Can I switch between batch timings?
Yes, Tutorsbot offers flexible batch transfers. If your current batch timing no longer works for you, simply reach out to our support team and we will move you to another batch: weekday mornings, evenings, or weekend batches, at no extra charge.
15What support do I get after completing the course?
Post-completion, you retain access to our alumni community, placement support for up to 12 months, and all updated course materials. Our career coaches continue to assist you with interview preparation, salary negotiation, and career guidance long after you finish the programme.

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