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Help Scout Pricing 2026: Free for 5 users; Standard $25/user/mo annual ($30 monthly); Plus $45 ($54); Pro $75 ($90) with 10-user minimum. AI Answers $0.75 per resolution. Annual saves 16%.
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Freshdesk Pricing 2026: Standard Support Desk $19/$55/$89 per agent/mo annual (Growth/Pro/Enterprise). Freshdesk Omni $29/$79/$119. Freddy AI Copilot $29/agent/mo add-on. AI Agent sessions $49/100.
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Intercom Pricing 2026: $29-$132 per seat/month annually (Essential, Advanced, Expert) plus Fin AI at $0.99 per outcome with a 50-outcome monthly minimum; 10-seat Advanced + Fin + Copilot runs ~$1,635/month.
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SysAid pricing 2026: Professional $89/agent/mo (AI Copilot included unlimited), Enterprise custom 20-agent minimum. Per-agent billing. Workato credits 100K Professional / 300K Enterprise. Hidden: implementation fees, add-ons, renewal caps.
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ManageEngine ServiceDesk Plus pricing 2026: Standard $13/technician/mo, Professional $27, Enterprise $67. Per-technician (NOT per-user). Free for up to 5 technicians. Node-based charges for Pro/Enterprise. IT asset management extra.
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Ivanti Neurons ITSM pricing 2026: Core named licenses $95/agent/mo list, $68-$80 negotiated; Advanced $130/$78-$95. Reseller estimates $25-$59/user/year for end-user access. Total TCO 40-60% lower than ServiceNow at mid-market scale.
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BMC Helix ITSM pricing 2026: $180-$320 per named agent per month list, layered with Discovery $80-140, CMDB $60-100, AI/Cognitive $40-90 per agent per month. Enterprise contracts typically $400K-$4M+ annually. Effective post-negotiation $110-200 per agent.
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Freshservice pricing 2026: Starter $19/agent/mo, Growth $49, Pro $95-$99, Enterprise $119/agent/mo annual. Per-agent billing, end users free. Freddy AI Copilot $29/agent/mo add-on. Enterprise discounts 18-35% off list.
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Jira Service Management pricing 2026: Free for 3 agents, Standard $20/agent/mo, Premium $51.42/agent/mo annual, Enterprise custom. Per-agent billing means employees who submit requests are free. Annual saves ~17% vs monthly.
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ServiceNow ITSM pricing 2026 runs $115-$210 per fulfiller per month list (Foundation to Pro Plus); enterprise benchmarks after negotiation land at $76-$158 per fulfiller per month. Now Assist AI is metered on top of base license. Three-tier model since April 2026.
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LogRocket pricing 2026 session replay cost: Free $0 with 1K sessions/mo; Team from $69/mo (10K sessions) or $139/mo (25K sessions) annual; Professional from $295/mo annual; Enterprise custom for 1M+ sessions/mo. Mobile sessions ~2x web rate.
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Better Stack pricing 2026 log management: Free $0 with 10 monitors/3GB logs/30GB metrics; Responder $29/mo annual ($34 monthly); telemetry bundles Nano $25/mo (40GB) Micro $100/mo (160GB) Mega $210/mo (340GB) Tera $420/mo (700GB); US/EU/SG regions.
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